60 Day Money Back Guarantee
We have confidence in our products, that’s why we provide this 60 Day Money Back
Guarantee (Guarantee) for all components of our Cat-Proof Fence Kits (Products).
If you are not satisfied with any Product you have purchased directly through our website, you may contact us by email to support@oscillotamerica.com or by using the returns form on our website within 60 days of the purchase date of the relevant Product explaining why you are not happy with the Product.
We will ask you to return the Product to us to the following address: 149 Cayuga Drive, Unit C19, Mooresville NC 28117 USA along with the proof of purchase for a full refund of the purchase price (excluding delivery costs). We do not pay the delivery charges for the return of the Product to us.
After 60 days from the purchase of the relevant product, we no longer provide refunds or replacements under the Guarantee. However, you may still have rights under the Consumer Law and nothing in this Guarantee changes those rights.
This Guarantee only applies:
• for Products purchased from our website with a delivery address in North America;
• where you have correctly installed the Products in accordance with our installation guide;
• where you have installed the Product on fences of at least 6 feet in height;
• where you intend to use the Products to prevent cats from leaving your property;
• where you have a timber fence and you have undertaken additional cat-proofing measures as outlined in our installation guide;
• where you have undertaken additional cat-proofing measures as recommended by us; and
• for installation in residential locations. For instance, you may not use our Products in schools or community parks.
For the avoidance of doubt, this Guarantee does not guarantee:
• that cats will be restricted from entering your property. The Products are only intended to be used to stop cats from leaving your property;
• that other animals will be restricted from leaving your property. For example, our Products do not provide a dog-proofing system; and
• that our Products will be effective in restricting cats from leaving property that is a non-residential area.
Refunds will be made to the same payment method and account used to purchase the product.
We reserve the right to reject any claim under the Guarantee we reasonably deem
fraudulent.